JBoss.orgCommunity Documentation
In eXo Platform, you can manage your knowledge base easily through the Knowledge application. Knowledge includes 3 main portlets, including Forum, Answers and Wiki. With Knowledge, you can share information, seek supports through helpful answers and post your ideas.
This chapter covers the following topics:
Build a wiki through the Wiki portlet. This application provides the content productivity to portal users as a tool to forge the unstructured knowledge. With Wiki, you can create and edit pages by using a simplified markup language or a WYSIWYG editor. Also, your company can use Wiki as an internal reference, such as work policy or a public wiki for a comprehensive product information. Wiki along with Answers and Forum will complete the ideal combination that helps users enhance their experiences on collaboration activities and build valuable knowledge center for clients.
Build a forum through the Forum portlet. Forum is designed for the group discussion and user-generated content in which participants with common interests can exchange their opinions on a subject. While Answers is an ideal site for you to find answers quickly, Forum gives deep discussion through your posted topics.
Build an Answers & FAQs system through the Answers portlet. Answers is a collaborative Question & Answer system similar to Yahoo! Answers or StackOverflow.com but for your own enterprise, where the collaboration is encouraged. With this application, you and your collaborators can post a series of common questions and find answers on a specific topic. Here, you can edit questions, provide answers and edit them. FAQs takes this content as input and publishes it in a clean and quickly browsable manner. You can point a FAQs portlet to one or several Answers categories. As a publishing portlet, it is impossible to edit questions and answers in FAQs.