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Chapter 6. Organize Your Knowledge

In eXo Platform, you can manage your knowledge base easily through the Knowledge application. Knowledge includes 3 main portlets, including Forum, Answers and Wiki. With Knowledge, you can share information, seek supports through helpful answers and post your ideas.

This chapter covers the following topics:

  • Build a wiki through the Wiki portlet. This application provides the content productivity to portal users as a tool to forge the unstructured knowledge. With Wiki, you can create and edit pages by using a simplified markup language or a WYSIWYG editor. Also, your company can use Wiki as an internal reference, such as work policy or a public wiki for a comprehensive product information. Wiki along with Answers and Forum will complete the ideal combination that helps users enhance their experiences on collaboration activities and build valuable knowledge center for clients.

  • Build a forum through the Forum portlet. Forum is designed for the group discussion and user-generated content in which participants with common interests can exchange their opinions on a subject. While Answers is an ideal site for you to find answers quickly, Forum gives deep discussion through your posted topics.

  • Build an Answers & FAQs system through the Answers portlet. Answers is a collaborative Question & Answer system similar to Yahoo! Answers or StackOverflow.com but for your own enterprise, where the collaboration is encouraged. With this application, you and your collaborators can post a series of common questions and find answers on a specific topic. Here, you can edit questions, provide answers and edit them. FAQs takes this content as input and publishes it in a clean and quickly browsable manner. You can point a FAQs portlet to one or several Answers categories. As a publishing portlet, it is impossible to edit questions and answers in FAQs.